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Los Angeles · doors, seals and the cold side

Freezer doors, seals and drawers

Frost, drift and doors that will not shut on Sub-Zero freezer columns and freezer drawers.

What people describe when they call

  • Freezer drawer catching on ice along its runners
  • Seal stiff enough to stand away from the frame
  • Ice sheeting up behind the rear panel
  • Alarm sounding overnight and quiet again by morning

Diagnosis

What it usually turns out to be

In the order it gets worked through on site: the door first, because that is where most of these actually start, and the expensive possibilities last, because that is the honest order rather than the profitable one.

  1. Warm air is what turns into frost

    A sheet of ice behind the rear panel, or frost on the top of the food, means room air has been getting in and giving up its moisture. The usual route is a seal that has hardened, a drawer riding on a runner that has worn, or a door left a hair off its face by a hinge that has settled.

  2. Or the defrost cycle stopped clearing

    The other half of the callouts are the cycle itself: a heater that has failed, a sensor reading badly, or a drain that froze and sent the meltwater back inside. Frost is the symptom in both cases, which is why the door gets checked before anything is taken apart.

Before you phone

Three things worth checking

None of this is a repair. It is the difference between a first visit that starts with questions and one that starts with a meter in the right place.

  • Watch the drawer or door close on its own from a hand-width open. If it needs a push, say so on the phone.
  • Run a finger along the seal. Hard, shiny or standing away from the frame all mean the same thing.
  • Put a thermometer on the middle shelf overnight and compare it with what the display claims.

Every component named on this page has a page of its own in the parts list — what it does, how it wears, and what replacing it involves.

What it comes to

What this kind of repair costs

The visit is $89 flat. That pays for coming out and for finding the fault, and it drops off the bill the moment you approve the repair.

Repair bands

Door gasket or seal replacement The band this site sees most: a hardened seal on a door, a drawer or a glass front.
$270–$690
Evaporator or condenser fan motor A fan that has slowed or stopped — usually found after the door has been ruled out.
$300–$740
Defrost heater, thermostat or sensor The cycle that clears the coil. Frost that keeps coming back after a seal is fixed lands here.
$270–$640
Ice maker, water valve or supply line Everything the water touches on its way to the bin.
$270–$770
Electronic control board The board behind the panel, replaced only after it has been measured rather than suspected.
$440–$890
Compressor or sealed-system repair The refrigeration circuit itself. Rare on a door call, and never the first answer.
$1,320–$3,410

Which end of a band a cabinet lands on depends on the part and on how much has to come apart to reach it. You hear one firm number for the whole job, agreed with you before anything is opened up or ordered, and the $89 service call comes off that number once you approve the work.

For scale

Against those numbers: a comparable built-in replacement, before installation and cabinetry work — $12,580–$20,850. Most of what we are called to is one part inside a cabinet with years of service left in it, which is usually why the repair is the sensible end of that comparison. When it is not, you hear that instead.

Reviews

What Los Angeles owners say

Built-in Sub-Zero calls, in their own words.

4.9/ 5945 reviews

  • The unit in our pool cabana gave out in the first real heat and everything inside thawed. Its condenser had almost no air to work with. He opened up the venting and changed a tired fan motor.

    Booker W.Toluca Lake

  • Duplex kitchen, nowhere to move anything, and the freezer half stopped freezing while the fridge stayed fine. Burnt-out defrost heater and a fan blade catching ice. He worked from the doorway and was done within the hour.

    Garrett O.Beverly Grove

  • Everything on the top shelf softened while the panel still claimed zero, so I stopped trusting the readout. Bad sensor, and a slack drawer seal on top of that. Correct now. Eight days for a slot, though.

    Sabine S.Tarzana

Book the visit

Tell us what the cabinet is doing and we will bring the right meter.

A flat $89 covers the trip and the diagnosis, and comes off the bill when you approve the repair. You hear the price for the work first — nothing starts before you agree to it.

(310) 499-2240 Book online

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